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Original Date Announced
December 21, 2018USCIS discontinues service center e-mail boxes for case-specific questions on Jan. 21, 2019. Instead, USCIS "is focusing on our resources online via self-help tools at uscis/gov/tools and my.uscis.gov, and through the USCIS Contact Center." [ID #743]
USCIS News Alert: Update on Case Assistance by Service CentersEffective Date
January 21, 2019Biden Administration Action: Approved/Retained
December 18, 20242024.12.18 Policy Update: Case Assistance
On December 18, 2024, USCIS issued a policy update regarding avenues for case assistance and feedback. The guidance, which provides updated information for using USCIS's online self-service tools and for contacting USCIS, continues to omit e-mail addresses for inquiry purposes.
View DocumentCurrent Status
Fully in EffectMost Recent Action
December 18, 2024 Action: Approved/Retained 2024.12.18 Policy Update: Case AssistanceDecember 18, 2024Acted on by Biden Administration
Original Trump Policy Status
Status: Final/ActualTrump Administration Action: Change in PracticeSubject Matter: Non-Immigrant Visas Immigrant VisasAgencies Affected: USCIS
Documents
Trump-Era Policy Documents
Biden Administration Policy Documents
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To provide information, corrections, or feedback, please email IPTP.feedback@gmail.com