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USCIS eliminates certain Service Center e-mail addresses

  1. Original Date Announced

    December 21, 2018

    USCIS discontinues service center e-mail boxes for case-specific questions on Jan. 21, 2019. Instead, USCIS "is focusing on our resources online via self-help tools at uscis/gov/tools and my.uscis.gov, and through the USCIS Contact Center." [ID #743]

    USCIS News Alert: Update on Case Assistance by Service Centers
  2. Effective Date

    January 21, 2019
  3.  
  4. Biden Administration Action: Approved/Retained

    December 18, 2024

    2024.12.18 Policy Update: Case Assistance

    On December 18, 2024, USCIS issued a policy update regarding avenues for case assistance and feedback. The guidance, which provides updated information for using USCIS's online self-service tools and for contacting USCIS, continues to omit e-mail addresses for inquiry purposes.

    View Document

Current Status

Fully in Effect

Most Recent Action

December 18, 2024 Action: Approved/Retained 2024.12.18 Policy Update: Case Assistance
December 18, 2024
Acted on by Biden Administration

Original Trump Policy Status

Status: Final/Actual
Trump Administration Action: Change in Practice
Agencies Affected: USCIS

Documents

Trump-Era Policy Documents

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To provide information, corrections, or feedback, please email IPTP.feedback@gmail.com